DIY research

Market research without an agency

A research agency’s invoice and timeline aren’t the only way to get a defensible answer. Here’s the DIY alternative — and an honest account of what it can’t replace.

About the figures here

Agency costs and timelines below are directional ranges from public market norms, not a quote — they vary widely by scope and firm. The pipeline’s per-run cost is measured. Treat the comparison as a shape, not a spec.

What you’re actually buying from an agency

A market-research engagement buys you three things: access to people (panels, recruited interviewees), the labour of synthesising what they say, and a credible name on the cover of the deck. For a board presentation or a category-defining bet, that bundle is worth its four- or five-figure invoice and its multi-week timeline.

For most earlier decisions — should I build this, who hurts most, what do they already pay — you don’t need the panel or the cover page. You need the evidence. And the evidence is mostly people already talking in public, for free.

Agency engagement vs a DIY pipeline run

DimensionResearch agencyDIY pipeline
CostFour to five figures, typically~$0.13–0.40 per run
TurnaroundWeeksAn afternoon
EvidenceRecruited panels & interviewsUnprompted public threads
RepeatabilityNew invoice each timeRe-run on demand
TraceabilitySummarised in the deckEvery claim links to source

The pipeline cost is the measured AI classification cost for roughly 300 threads. Agency figures are directional market ranges, not a quote.

What you give up — honestly

You lose the recruited panel, so you can’t reach people who don’t post publicly, and you lose a senior researcher’s judgment in the synthesis. Forum data also skews toward the frustrated and the engaged — it’s a real bias you have to read around.

What you keep is more useful than it sounds: speed, a cost low enough to run the study five times instead of once, and full traceability — every line in the output links back to the thread it came from, so anyone can check the work instead of trusting a summary.

When DIY is the right call

Use the cheap, fast version for the decisions you make often and early: idea validation, audience discovery, pain mapping, competitive teardown. Run it, act, and re-run when the picture changes.

Save the agency for when you genuinely need a recruited panel or an external name to sign off a high-stakes bet. The mistake is paying agency prices for a question a $0.40 run would have answered well enough to move on.

See exactly what a run produces

No black box — the full six-step run, the scoring schema, and what a run costs are documented end to end.

Read the methodology

Validate what people actually say, not what you wish they would.